FindMine is the world's leading company helping iconic brands scale their editorial point of view. Our content engine uses machine learning to predict what a creative team member inside the brand would create, then amplifies, distributes, and measures all the existing and new content created. The result is maximized team productivity (90% time savings for merchants, marketers, personal shoppers, and store associates), higher Gross Margins and Customer Lifetime Value, and maximized sell-through.
FindMine has won numerous awards and has been featured by Women's Wear Daily, CBInsights, Fox, VentureBeat, National Retail Federation, and is a Gartner “Cool Vendor.” FindMine is an equal opportunity employer and is the winner of Mogul’s Top Places to Work for Millennial Women. We value a diverse workforce. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply. FindMine is a remote first company with unlimited PTO and an autonomous work culture.
FindMine is at the forefront of a new market, and is seeking a Customer Success Manager to form partnerships with our clients based on value and ROI. These partnerships are created by securing long-standing relationships based on customer empathy and exceptional service. If you’re looking for a diverse company with a fun culture and the opportunity to develop as a professional, this could be the job for you. We strive to fulfill our mission with grace, humility, and humor.
Manage relationships with new and existing customers including: onboarding, integration, account growth, and new product adoption
Analyze KPIs for our customers to identify opportunities and optimization points where we can deliver greater value
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and unique needs
Work closely with Product and Engineering to translate customer feedback into specific product requirements for new features
Identify and manage opportunities to offer additional features and solutions to grow your portfolio of clients
Understand the needs of our customers and work with Sales team to successfully renew annual customers and make upsells
3-5 years post-collegiate experience in a CSM or Account management role - preferably in a SaaS environment
Ability to build rapport from initial conversation and through the client lifecycle
Attention to detail with the ability to project manage, set priorities and stay organized when managing multiple projects and relationships
Excellent comfort with technology, and the product-savviness to see how a multifaceted technology solution can be used in many different ways.
Quantitative aptitude: you’ll need to be able to easily build a business case for a potential customer and customize it to their specific KPIs.
Ability to work in hyper-fast paced and changing environment
Emotional intelligence, and a positive and open demeanor
Endless initiative and drive, and a growth mindset
Deep knowledge of the e-Commerce and Retail landscape.